Home & Community Based

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Medicaid Services Coordination

The service coordinator partners with you and others you choose to develop, implement, and maintain your Individual Service Plan (ISP). Self-advocacy, empowerment, choice, self-direction are encouraged throughout the person-centered planning process. This partnership is built on mutual respect, understanding and accountability.


 The service coordinator will:

  • Assist you to obtain eligibility for services
  • Assist  you to apply for & keep your benefits & entitlements, (Medicaid, Social Security, etc)
  • Assist you to explore interests & experiences to determine goals
  • Assist you in understanding what services are available
  • Connect you with supports & services to meet the goals of your Individual Service Plan
  • Assist you to apply for and obtain approval for services that you want or need
  • Assist you to secure funding for services, as needed
  • Link you to resources 
  • Promote informed choices
  • Honor your preferences
  • Advocate for you
  • Monitor your health and safety
  • Listen to you
  • Communicate with you
  • Assist you to solve problems and learn ways to solve problems on your own. .
  • Monitor your satisfaction with services & help you to make changes, as needed

"Through our Neighbors Helping Neighbors spirit, our associates truly embrace the opportunity to support the children at Heritage Centers throughout the year, but there is a little extra glean in their eye when it comes to the gifts for the holidays. We are happy and humbled to be able to support them in a small way [through the Holiday Giving Tree Program] and to help make a difference in our community." – Andrew Brocato, Community Partner – Tops Friendly Markets

Home & Community Based

News & Events

Our New Southtowns Location is Now Open

Monday, April 3rd was an exciting day for our staff and the people we support in Hamburg. It was move-in day, the long awaited day to officially move into the New Southtowns Service Center located at 56 Main Street in the Village of Hamburg. Learn More

2017 Heritage Centers Golf Classic Results

Thank you to our sponsors, golfers, and volunteers that made the 2017 Heritage Golf Classic a huge success! Click through to find out the day's winners and to see photos from this beautiful day to benefit Heritage Centers. Learn More