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The Arc Erie County has been awarded the esteemed four-year Person-Centered Excellence Accreditation by The Council on Quality & Leadership. This award affirms our commitment to providing person-centered supports that lead to increased quality of life.

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Person-Centered Excellence

Achieving Person-Centered Excellence accreditation demonstrates our commitment to CQL’s principles and values of providing person-centered and self-directed supports. There are eight Key Factors which use success indicators to promote personal quality of life.  As part of the accreditation process, organizations, in conjunction with stakeholders, are required to identify three Key Factors to enhance over the accreditation term.  For each of the three factors, short and long term goals are developed at the time of accreditation. Goal progress is then monitored by CQL over a four year period.   The Arc Erie County, in conjunction with CQL and stakeholders, have identified supports and services, community connections and workforce as the key factors to enhance.


Person-Centered Excellence Key Factors:

  • Person-Centered Assessment and Discovery – The purpose of assessment and discovery is to broaden the understanding of the person and guide planning.  People feel welcome, heard and have authority to plan and pursue their own vision. Assessments of needs are fair and accurate.  The assessment and discovery process identify each person’s definition of quality of life.
  • Person-centered Planning – Focuses on the person as the key decision maker in his or her own life. The planning process is based on what is most important to the person. Peoples’ plans are person-centered, plans identify and integrate natural supports and paid services. Informal community resources are utilized.  Planning is responsive to changing priorities, opportunities and needs.
  • Supports and Services – People are encouraged to follow their dreams, desires and goals.  Supports are expanded to meet new needs and choices.  People have the authority to direct supports.  Supports options are accessible, flexible and available in emergency situations.
  • Community Connections – Networks are created between people and their communities.  Organization members are supported to connect to other people and resources in the community and perform leadership roles.  Community membership facilitates personal opportunities, resources and relationships.  People are provided information and training related to community involvement.  Peer mentoring is also available.
  • Workforce – Organization recruits, hires and trains a diverse and competent paid and volunteer workforce. The workforce is stable and qualified. Feedback and recognition is provided to Direct Support Professionals who support people to achieve goals.  Personnel have flexibility and autonomy to support people.  Support for organizational change is provided.
  • Governance – Organization engages in responsible governance and management practices. Practices are ethical, accountable and open.  The mission, vision and values address person-centered supports.  People and families play meaningful roles in the organization.
  • Quality & Accountability – Organization exercises trust and has a responsibility to people receiving supports, their families, the community, funders and employees.  Quality management systems are integrated and the quality of supports are measured. Personal information remains confidential.  Participants, families and advocates evaluate the organization and the supports provided.
  • Emerging Practices in Individual Budgets – Organization’s commitment to expands people’s abilities to have more control over how funding for their supports are allocated.  Individual budgets support the person to live his /her life by choosing what services and supports he/she receives.  

“I like Self Advocacy because it helps me to speak up for myself, and I get to be with my friends.” – Sue Strano

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News & Events

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